#SalesforceDaily Contributor’s Spotlight – Ines Garcia

I’m an Agile Coach, a Certified Scrum Professional® (CSP-SM) and a Salesforce MVP. Altogether, I help organisations every day to become more Agile whilst delivering Salesforce technology. I consult, speak and train in these arenas always with the end in mind of empowering an Agile mindset evolution (not revolution).
As of this writing I hold 11 active Salesforce certifications and since 2013 I have delivered numerous Sales Cloud, Service Cloud, Community Cloud, Pardot, Apps, Social Studio, Marketing Cloud solutions to a variety of organisations on Salesforce technology. I’m an active member and collaborator on ScrumAlliance.org and AgileAlliance.org. One of my recent inventions being a game for teams to self-assess and have a laugh www.theagileretrospectivegame.com
I’d like to stay in touch with you. If you haven’t yet, subscribe to my newsletter www.getagile.co.uk/join on my website. You can also follow me on Twitter (@inescapinezka) and on LinkedIn (in/InesGarciaAgile).
How did Salesforce help in boosting your career?
I had an ‘aha!’ moment recently.
Looking to join the Salesforce ecosystem? Wanting to expand your circle of influence? Keen to increase value in what you do everyday? Keen to tackle cross cloud projects? Seeking to make an impact in the community? Welcome to the Salesforce world.
Whichever of the above questions you’re seeking answers to, I believe this C3 formula can help:
1) C = Curious. We often hear that we need to tell ourselves “I can do it!” and hold that infamous “power pose”; although that may alleviate some doubts in the moment, it doesn’t quite have the lasting effects that one may have hoped for. In fact it can function as trying to suppress an inner voice rather than opening the understanding to it.
I have come to realise that asking oneself the Hows and Whys is so much more powerful. Cultivating curiosity helps us to think more deeply and widely about things, and that enables us to come up with more creative options.
Being curious in meetings, in interviews, approaching a promotion, a bid, a challenge: this fosters innovation. It’s helping our minds to open up, seek understanding and, in a sense, being playful.
Looking for a job? Ask yourself: “How can I convey my context, my experience, my uniqueness… as a narrative worthy of being listened to? Memorable. Remarkable.”
2) C = Consistent. If you’ve ever joined my Agile talks/sessions you probably know that I love this quote from Aristotle: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
Not only are habits important. They grow stronger and stronger over time and become more and more automatic. Let’s go personal > That being:
the habit to wake up at 6am to do some study in the morning before work day,
the habit to bulk up social notifications to reduce noise and distractions,
the habit to do 30 mins of yoga between study and client work,
the habit to start a session with its purpose,
the habit to do workout dance on Wednesdays because exercise and laughs are a good mix,
the habit to read every day,
What are the tiny habits that could bring you closer where you want to be? What are 3 you can try out, starting today? Experiment!
3) C = Connective. The work that we do is related to users, teams, end consumers, other technologies… you name it. An interconnecting network it is. Systems Thinking deserves its own article (if not book!), we must be aware of not only the quantity of connections but the quality of their interactions.
So in the context of a project be curious about the interconnectivity with the rest of the system(s), how is it iterative and incremental to what is already in place and preserving optionality for what the future may bring. Connect the dots.
That is in the system we build and the system we are part of. We are, after all, social beings.
The Trailblazer Community in my opinion is the Salesforce advantage no one can compete with. It blew me away years ago when I got introduced via the Answers section in the online community… little did I know. So connect, reach out with meaning and purpose.
Quality over Quantity. After all we (humans) want to connect in a whole new way. A random connection has no value.
For example get involved in your local community groups and meet genuinely your peers: https://trailblazercommunitygroups.com/
And how do you get involved and contribute? It has to be you, your style, your passion, yourself!
Each one of us are the creative force of our own life!
The Salesforce ecosystem is so broad that there is space for everyone. I don’t do well with boxes, so don’t try to fit in one. Find your niche, what are you passionate about?
Practice makes perfect. That’s also true in product development, so get hands on! Try things out and learn from your experiments.
– Be you
– Mean well (Empathy & Humility)
– Supercharge with the C3 formula: Curious + Consistent + Connect
Favourite Salesforce Character.
 I’d go for Einstein, thinking on this current initiative context I’d probably point the readers to this quote that I also mention in my book ( Becoming more Agile whilst delivering Salesforce)
“I never teach my pupils; I only attempt to provide the conditions in which they can learn.” –  Albert Einstein

Take care,


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